Systems and Network Administration

Our Operational Support service keeps our clients' business systems running, 24 hours per day, 7 days per week. The service is designed to work in harmony with a client's existing IT team, infrastructure support or hosting organisation.

Our service targets the application layer with a combination of proactive and reactive maintenance. This means on the one hand, working proactively to check system activity is within design objectives and coping with system loads at all times. On the other, we respond reactively to fix application and custom development bugs or configuration problems when they arise.

With this combination of preventative and corrective maintenance, clients benefit from assured, end-to-end system continuity, giving trouble-free and optimum system performance 24 hours per day, 7 days per week.

As software vendors release system patches and upgrades, these too can be handled with our adaptive maintenance service. In addition, clients often use our maintenance teams to implement minor application enhancements on a regular basis.

Our processes are based on ITIL (IT Infrastructure Library) as the recognised best practice for IT Service Management. The processes are designed to commence as early as development testing and continue through the transition to live system operation and throughout the system's lifecycle. We provide our service under a clear service level agreement which we measure and review with our clients on a regular basis.